Working at Stakesby Road

Staff had received safeguarding training and had a clear understanding... embraced positive risk taking to ensure people had fulfilled lives. Thorough risk assessments... Medicines were stored securely, administered safely and staff competencies had been assessed.

Discussions with staff demonstrated they were extremely passionate about the people they supported... Staff told us they valued having well established senior staff they could consult for advice... staff proudly highlighted these awards.

People were supported by a regular team of staff and records we looked at confirmed this. The registered manager had developed the recruitment process to ensure people who used the service and relatives were included in staff selection.

Staff had received extensive training in areas the provider considered mandatory... specialist training in areas such as Percutaneous endoscopic gastrostomy (PEG) and epilepsy... Staff were encouraged to progress within their role.

Relatives and professionals consistently said that the service was exceptionally well-led and the registered manager was a great leader who led by example. People and relatives confirmed that the registered manager listened to and acted upon any views without hesitation.

Activities were offered as a result of consultation... Boccia... hydrotherapy which had increased their mobility... echo dot... stimuli centred storytelling... outcomes for the person... extremely positive.