Working at Staffordshire County Council - 114 Douglas Road
114 Douglas Road, Newcastle Under Lyme, ST5 9BJ
Operated by Staffordshire County Council
13 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Supportive leadership and strong safety practices stand out, but no details on staff retention or funded qualifications limit it."
Safety & Risk
8/10
✓
Staff knew people well and described how they may recognise possible abuse or neglect. The staff understood the procedure to follow to report concerns and staff told us they were confident these would be dealt with. Medicines were stored and managed safely.
Staff Culture
6/10
✓
The staff felt the registered manager provided leadership, guidance and the support they needed. Staff told us they were aware of the whistleblowing procedure and they wouldn't hesitate to report any concerns they had about care practices.
Staffing Levels
6/10
✓
People felt there was enough staff available to provide support for them and enable them to do what they enjoyed being involved with. Staffing was organised flexibly and the number of staff on duty was dependent upon how many people received a service and their individual needs.
Training & Dev
6/10
✓
Staff received training to develop the skills and knowledge to meet people's needs and promote their wellbeing and independence. Staff explained they had received training to support people to have their food and medicines through a tube in their stomach and had been re-assessed to ensure they remained skilled and competent.
Management
7/10
✓
The staff felt the registered manager provided leadership, guidance and the support they needed to provide good care for people. The registered manager assessed and monitored staff learning and development needs through regular meetings and working alongside them.
Programmes
6/10
✓
Staff reported that people enjoyed going out for meals, swimming and shopping. We've been to the coast and to Matlock Bath which people enjoyed. One lounge had a small kitchen... to enable them to cook and prepare food... sensory room on the ground floor.
Points to consider
Staff numbers are sufficient and flexible for the number of people staying, but no info on low staff turnover or agency use.
Staffing was organised flexibly and the number of staff on duty was dependent upon how many people received a service and their individual needs.
Training covers mandatory and some specialist topics like tube feeding, but no funded qualifications or career development mentioned.
Staff received training to develop the skills... training to support people to have their food and medicines through a tube in their stomach... re-assessed to ensure they remained skilled and competent.
Activities include outings, shopping, swimming, day trips, cooking and a sensory room, but no dedicated coordinator or specialist programmes.
people enjoyed going out for meals, swimming and shopping... day trips. We've been to the coast and to Matlock Bath... small kitchen... sensory room.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews