Working at Stafford Hall
138 Thundersley Park Road, South Benfleet, SS7 1EN
Operated by Runwood Homes Limited
40 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"A supportive family-like culture and improved staffing, but frequent changes in inexperienced managers hold it back."
Safety & Risk
7/10
✓
Medicines were managed safely by competent staff with regular audits. The registered manager analysed incidents, accidents and complaints to identify lessons learnt and shared them in staff meetings.
Staff Culture
8/10
✓
The home had a supportive, empowering, and inclusive culture where staff felt supported and listened to by the registered manager and described the approach as nurturing. Staff said 'Its like having lots of grandparents, we are like one big family.'
Staffing Levels
7/10
✓
Staff told us staffing in the home had improved since the last inspection. Staff felt they could meet peoples needs and promote independence, with comments like 'I like that we have time here that we can promote independence because we are not rushed.'
Training & Dev
6/10
✓
Staff training was reviewed to ensure staff had the knowledge and skills to meet people's needs. Staff were up to date with training and received supervision and mentoring.
Management
6/10
✓
Staff valued the management team and felt they were approachable and competent leaders. The registered manager has been in the role since January 2024 and moved the office to a more central location for oversight.
Programmes
6/10
✓
There is an activities coordinator who runs varied programmes including pub trips, art painting, gardening, shopping, library trips, live entertainment and community outings based on residents' wishes.
Points to consider
New managers come and go every six months or less because the company fast-tracks people into the role, and some lack experience running a care home.
Unfortunately within the higher department of Runwood, Stafford Hall is being used to fast track into management. We have new managers every 6 months, sometimes even less. Some of the staff that come in for the manager position have no experience running a home.
Only standard training updates and basic mentoring mentioned, no specialist courses or funded qualifications for career growth.
Staff training was reviewed to ensure staff had the knowledge and skills to meet people's needs. Staff were up to date with training.
Activities are regular with a coordinator and variety like trips and crafts, but no named specialist programmes or innovative therapeutic approaches.
Examples of achieved activities included, pub trips, art painting, gardening, shopping and a library trip. The activities coordinator is brilliant.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews