Last updated: 10 February 2026
"Staff feel happy and supported with enough people to meet needs, but serious safety issues with medicines and risks plus poor governance hold it back."
The provider was in breach of legal regulation in relation to the provision of safe care and treatment, risk management and the management of medicines.
We received positive feedback from staff about the management of the service and the support provided. Staff told us they were happy in their role and felt supported.
Improvements were found at this assessment and the provider was no longer in breach of this regulation. We found there were now enough staff to meet people’s needs.
we were not assured of the efficacy of the e-learning training provided to staff and staff told us they had to do this training in their own time.
The provider was previously in breach of the legal regulation in relation to governance. Sufficient improvements were not found at this inspection, and the provider remained in breach of this regulation.
Activities were available for people to engage with but it was not clear these had been designed to meet individual needs. One person commented, “The activities are simple ones like games and throwing bean bags and skittles.”
Big safety problems with medication not handled safely and risks like resident fights not fixed properly.
people’s medicines were not always managed safely and risks to people were not always managed safely and effectively.
Management failing to fix ongoing issues from past inspections and still in breach for poor oversight.
Sufficient improvements were not found at this inspection, and the provider remained in breach of this regulation.
Staff forced to do online training in their own time without pay, and it does not lead to better care skills.
staff told us they had to do this training in their own time... we were not assured of the efficacy of the e-learning training
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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