Last updated: 10 February 2026
"Approachable management, open culture where staff feel valued, and strong safety, but uncertain staff retention and basic training hold it back."
Accidents, incidents, and safeguarding concerns were reported, investigated, recorded appropriately, and learnt from... Risks to people were assessed, and up to date care plans in place... regular audits.
The provider had an open, honest culture that was responsive, and positive... Staff were actively encouraged to contribute ideas, and suggestions... These contributions were recognised, and staff felt valued members of the service.
People were provided with a safe service, by suitable numbers of appropriately recruited, and trained staff employed to meet their needs.
Staff received comprehensive training that was based on the Skills for Care 'Common induction standards. They form part of the Care Certificate which is an agreed set of standards that define the knowledge, skills and behaviours expected of specific job roles.
People, their relatives, and staff said the management style was positive, approachable, contactable, professional, and they felt valued, and were comfortable raising concerns they may have.
Per 2019 comprehensive inspection: The service had an activities programme with several events per day... exercise and music based activities, movie nights and reminiscence sessions... people interacted with positively with pet birds, dolls and toy animals... activities co-ordinator.
Staff numbers are enough to keep people safe, but no word on low temps or staff sticking around long term.
People were provided with a safe service, by suitable numbers of appropriately recruited, and trained staff employed to meet their needs.
Training covers basics like Care Certificate and induction, but no specialist courses or funded qualifications.
Staff received comprehensive training that was based on the Skills for Care 'Common induction standards. They form part of the Care Certificate
Activities include music, exercise, films, and pets with a coordinator, but no special innovative programmes.
Per 2019 comprehensive inspection: The service had an activities programme with several events per day... exercise and music based activities, movie nights and reminiscence sessions... interacted with positively with pet birds, dolls and toy animals... activities co-ordinator.
AI Generated
Last inspected: April 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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