Last updated: 9 February 2026
"Supportive and approachable management with strong safety practices and positive culture, but staff retention and basic training need attention."
Accidents and incidents had been recorded... managers to easily identify any trends or patterns... Any trends or patterns... were analysed and learning shared with all staff.
The registered manager had developed a positive atmosphere and culture at the service where staff in all roles supported each other to achieve the best outcomes for people.
There were enough staff on duty each shift to support people safely. Shift rotas confirmed this and staff told us they had enough time to carry out their roles and tasks in supporting people.
A spreadsheet held on computer and overseen by the registered manager had details of all staff training... Most staff were working towards their Care Certificate qualifications.
Staff told us that the registered manager was supportive and approachable. Comments included, 'Very supportive, always there for us' and 'Can approached them anytime.'
A full time activities co-ordinator provided a range of daily activities for people either in small groups or 1 to 1... photograph displays around the service showing recent activity themes... Easter, St. Patrick's Day... trip to the seaside.
Staffing levels are enough to get by safely, but no details on low staff turnover or avoiding agency workers.
There were enough staff on duty each shift to support people safely. Shift rotas confirmed this and staff told us they had enough time to carry out their roles and tasks in supporting people.
Training covers basics like induction and Care Certificate, but no specialist courses or funded qualifications for career growth.
Most staff were working towards their Care Certificate qualifications. The Care Certificate is an agreed set of standards that define the knowledge, skills and behaviours expected of specific job roles in the health and social care sectors.
Activities coordinator runs varied events like crafts, themes, and outings, but nothing specialist or innovative to make the job more fulfilling.
An activities co-ordinator provided daily activities... decorated to celebrate the coronation. There were photograph displays... Easter, St. Patrick's Day... ice cream van... trip to the seaside.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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