Last updated: 9 February 2026
"Staff feel supported by an approachable manager and enjoy working as a good team, but no registered manager is in post and risks are not fully assessed."
Risks associated with people's care were not always fully assessed and care plans lacked detail. This included management of known health needs and risks from falls... improvements were needed to ensure topical creams were used safely... some improvement was needed to the records made.
Staff told us the manager was supportive and approachable. Staff said they enjoyed working in the service and felt supported. Comments from staff included, 'I love it here, the residents [people] are great here and we have a good relationship', 'We are a good team, we can have ups and downs, but all pull together when we need to'
there were enough staff available to sufficiently meet people's needs. However, we observed that due to the high needs of people living in the service, there were increased risks when people were in communal areas and moving around independently.
At the time of our inspection there was not a registered manager in post. There was a manager in post who is submitting an application to register.
No permanent manager in post.
At the time of our inspection there was not a registered manager in post. There was a manager in post who is submitting an application to register.
Risk assessments and care plans lack detail on falls and health needs, and accident records do not fully show lessons learned.
Risks associated with people's care were not always fully assessed and care plans lacked detail. This included management of known health needs and risks from falls... some improvement was needed to the records made.
Staffing is adequate but needs review of where staff are placed to better manage risks in communal areas.
we observed that due to the high needs of people living in the service, there were increased risks when people were in communal areas and moving around independently. These risks had not been fully assessed... agreed to review how and where staff were deployed
AI Generated
Last inspected: November 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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