Working at St Thomas' Priory

A review of 3 months of records on 1 floor involving 2 people revealed 10 serious incidents which should have been referred to the safeguarding team... Medicine records were not always completed safely.

Staff wellbeing and enablement were mixed, with some staff feeling unsupported.

While some areas of the home were adequately staffed, we raised concerns about low staffing levels on certain floors... on 2 other floors staff said, 'There is just not enough staff on duty to support people safely.'

Staff knowledge of behaviour management and risk reduction varied, with some staff lacking confidence due to gaps in training and staffing levels.

The provider did not demonstrate effective leadership or robust quality assurance in monitoring the delivery of care. Failures in oral health support, equipment safety, skin integrity management, moving and handling practices, incident reporting, safeguarding referrals, and emergency evacuation planning were not identified or addressed

People faced unequal access to activities, especially those with mobility or behavioural needs. The environment lacked dementia-friendly features and emotional stimulation.