Working at St Thomas Complex

Staff numbers are enough but need reviewing on the lower floor to keep residents engaged as they get more dependent.

We have made a recommendation about ensuring staffing levels and staff deployment are kept under review on the lower ground floor of the home to ensure people are kept engaged and stimulated if they wish.

Only a standard training programme mentioned, no specialist training or funded qualifications.

There was a programme of staff training to ensure staff were skilled and competent.

Missing clear guidance for staff on when to give as-needed medicines for pain or agitation.

We have made a recommendation about protocols for the use of 'when required' medicines, where prescribed.