Working at St Thomas
St Thomas Close, Basingstoke, RG21 5NW
Operated by Barchester Healthcare Homes Limited
67 bedsNursing homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Supportive leadership and safe systems protect residents, but high workloads and mixed staff culture create pressures."
Safety & Risk
7/10
✓
Safe systems were in place which meant people were protected from avoidable harm. Staff were encouraged to report incidents... Risks were identified, assessed and guidance promoted safe ways of working.
Staff Culture
6/10
✓
Staff were supported in their roles and worked well together... mixed feedback on the culture at the service. Some staff described an open culture... others noticed staff stressed or picking on care staff.
Staffing Levels
5/10
!
There were sufficient numbers of qualified, skilled staff... Staff gave mixed feedback about staffing levels. Comments included, “I think we need more staff, because there is such a high workload it’s too much, we are very busy all day”
Training & Dev
/10
✕
Management
7/10
✓
Leadership was visible within the service, management and office staff had defined roles and responsibilities. Staff spoke highly of the acting manager who is very supportive and empowers staff.
Programmes
/10
✕
Points to consider
Staffing is adequate but staff say the workload is too high and they need more people to watch high fall risk residents properly.
Staff gave mixed feedback about staffing levels. Comments included, “I think we need more staff, because there is such a high workload it’s too much, we are very busy all day” and, “I think we need one or two more staff, it would go a long way. The residents that need a bit more attention are very high risk of falls”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews