Last updated: 10 February 2026
"Supportive leadership and safe systems protect residents, but high workloads and mixed staff culture create pressures."
Safe systems were in place which meant people were protected from avoidable harm. Staff were encouraged to report incidents... Risks were identified, assessed and guidance promoted safe ways of working.
Staff were supported in their roles and worked well together... mixed feedback on the culture at the service. Some staff described an open culture... others noticed staff stressed or picking on care staff.
There were sufficient numbers of qualified, skilled staff... Staff gave mixed feedback about staffing levels. Comments included, “I think we need more staff, because there is such a high workload it’s too much, we are very busy all day”
Leadership was visible within the service, management and office staff had defined roles and responsibilities. Staff spoke highly of the acting manager who is very supportive and empowers staff.
Staffing is adequate but staff say the workload is too high and they need more people to watch high fall risk residents properly.
Staff gave mixed feedback about staffing levels. Comments included, “I think we need more staff, because there is such a high workload it’s too much, we are very busy all day” and, “I think we need one or two more staff, it would go a long way. The residents that need a bit more attention are very high risk of falls”
AI Generated
Last inspected: October 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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