Last updated: 10 February 2026
"Exceptional leadership, high staffing levels, amazing training and a positive culture where staff feel valued."
The registered manager had good oversight of everyone's safety, checked systems reduced risks... good systems to protect people from abuse... good protocols to manage medication
A staff member stated, 'Working at St Stephens is great. I feel really valued.' Staff had a great attitude and really do care for residents as if they are their own family
The provider continued to deploy exceptional staffing levels with excellent skill mixes... There were 15-20 staff to help up to 31 people... 'Staffing is high, so I feel safe'
Every employee had a personalised training programme based around their developmental needs and interests... 'The training is amazing, like using visual aids and acting out'
Staff told us leadership was exceptional. One employee said, 'The manager and owner are incredible. They're here all the time to support us.'
The registered manager continued to deliver an excellent programme of activities... multiple one-to-one and group events... created risk assessments to enable them to work in the kitchen
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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