Working at St Stephens Care Home

People were protected and kept safe. Staff understood and managed risks to people. However, we observed the kitchenettes on both units were dirty... The provider took action to resolve the issue on the day of our assessment.

One relative described the staff team as being ‘one big family.’ The manager told us, “We have a good stable staff team here and we all feel passionate, it’s not just a job, we all own it.”

Managers ensured staff received training and regular appraisals to maintain high-quality care. Staff told us they felt they were provided with the training and support they required.

Managers were well thought of by people, their family and staff. Comments from staff included, “[Manager’s Name] is helpful and approachable” and “The manager listens.”