Working at St Rita's Care Home
St. Georges Park, Burgess Hill, RH15 0GT
Operated by The Order of St. Augustine of The Mercy of Jesus
60 bedsNursing homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Strong safeguarding and effective training support a stable long-term team, but quality checks miss care record inconsistencies and relative feedback is handled slowly."
Safety & Risk
8/10
✓
People were protected from the risk of harm or abuse... Staff understood their duty to respond to, and report safeguarding concerns. Medicines were stored and administered safely... staff were trained and assessed as competent.
Staff Culture
6/10
✓
A high percentage of staff had worked for the provider for many years. Staff described close relationships... 'The best thing about St Rita's is the residents, they feel like family...' Staff told us they had made suggestions... they had been listened to.
Staffing Levels
6/10
✓
People told us there were enough staff to support them, our observations confirmed this. An agency staff member said, 'There seems to be a lot of staff here...'
Training & Dev
7/10
✓
Staff completed training relevant to their role and were given opportunities to train further in areas of interest. One staff member said, '[Staff member] allocates training dependant on shifts and within work time...' Staff had the training, skills and experience to support people effectively.
Management
4/10
!
Quality assurance processes did not always identify inconsistencies in relation to care records. Formal feedback from relatives was not always addressed in a timely way. The provider's governance systems were not always effective... This is a breach of Regulation 17.
Programmes
6/10
✓
Activity workers planned events around people's wishes. One person told us, 'There is something every day, card making, bingo. It is well organised.' A schedule of activities included arts and crafts, reminiscence... baking, trips outs and gardening.
Points to consider
The manager is approachable but quality checks miss record inconsistencies and relative feedback is not always dealt with quickly.
Quality assurance processes did not always identify inconsistencies in relation to care records. Formal feedback from relatives was not always addressed in a timely way.
Staffing is adequate with enough people on duty but agency workers are used sometimes.
An agency staff member said, 'There seems to be a lot of staff here, the residents seemed to get a lot of attention...'
Activities happen every day with a coordinator but they are mostly basic like bingo, crafts, and outings with no specialist programmes.
One person told us, 'There is something every day, card making, bingo. It is well organised.' A schedule of activities included arts and crafts, reminiscence and entertainment.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews