Last updated: 10 February 2026
"A positive culture, good training and strong safety practices, but managers' quality checks miss issues in care plans and meds."
People were safeguarded from abuse and avoidable harm. The provider learnt lessons when things went wrong.
There was a positive and open culture at the service.
The provider ensured there were enough suitable staff. This included the use of some agency staff supporting people with 1:1 care.
Staff completed an induction process when first employed and regular training to keep them up to date with current practices.
the quality assurance systems in place were still not robust enough to ensure improvements were identified and made.
Per 2021 comprehensive inspection: There was an activities timetable on the wall showing people what activities were on. We saw people engaged in a game of bingo; a trip to the local pub.
Managers are in place but their quality checks are not good enough to spot issues in care plans and meds.
the quality assurance systems in place were still not robust enough to ensure improvements were identified and made. We identified where some people's care plans still contained conflicting information.
Staff numbers are fine but they use some agency workers for one-to-one care.
The provider ensured there were enough suitable staff. This included the use of some agency staff supporting people with 1:1 care.
Activities are basic like bingo and pub trips with no special programmes to make the job more interesting.
Per 2021 comprehensive inspection: There was an activities timetable on the wall showing people what activities were on. We saw people engaged in a game of bingo; a trip to the local pub.
AI Generated
Last inspected: February 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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