Working at St Quentin Senior Living, Residential & Nursing Homes

Managers are in place but their quality checks are not good enough to spot issues in care plans and meds.

the quality assurance systems in place were still not robust enough to ensure improvements were identified and made. We identified where some people's care plans still contained conflicting information.

Staff numbers are fine but they use some agency workers for one-to-one care.

The provider ensured there were enough suitable staff. This included the use of some agency staff supporting people with 1:1 care.

Activities are basic like bingo and pub trips with no special programmes to make the job more interesting.

Per 2021 comprehensive inspection: There was an activities timetable on the wall showing people what activities were on. We saw people engaged in a game of bingo; a trip to the local pub.