Working at St Petroc's Care Home

Staff understood local safeguarding procedures and their role in protecting people from abuse. Incidents were fully documented and opportunities for learning valued. However, where ‘as required’ medication had been used records had not been maintained detailing why the medication was needed or whether it had been effective.

Staff were now treated fairly and worked effectively as a team to meet people’s needs. Where issues impacted on staff morale they were promptly addressed... Staff told us, “Staff are getting on together. We are all here for the same reason”, “We are a pretty good team.”

Records showed staff had been supported to complete regular training updates. Staff told us, “We have had loads of training, there have been so many people coming in and talking to us”. All staff received regular supervision and team meetings were held frequently.

a permanent manager had been recently appointed. Staff told us they were now well led, protected from discrimination and were confident any safety concerns they reported would be investigated.

Per 2020 comprehensive inspection: An activity co-ordinator had been employed and they organised daily pastimes which were in line with people's interests... external entertainers visited the service regularly. Recent assessment: People told us, “We now have a full schedule of activities”.