Last updated: 9 February 2026
"Supportive managers, enough staff and good training, although activities programmes lack specialist or innovative approaches."
2020 IPC inspection: We were assured that the provider was using PPE effectively and safely... infection outbreaks can be effectively prevented or managed. Per 2020 comprehensive inspection: Staff had received training relating to keeping people safe from abuse... Accidents and incidents were reviewed for learning.
Per 2020 comprehensive inspection: Staff told us the management team were open, transparent and approachable... 'They are the most supportive managers I have ever had. They listen and really want to support us to do a good job.'
Per 2020 comprehensive inspection: There were enough staff to meet people's needs. Staffing levels were based on people's dependency... People did not have to wait for assistance and staff had time to sit and chat with or reassure people throughout the inspection.
Per 2020 comprehensive inspection: Staff attended a range of training courses including both core subjects and those specific to people's needs such as dementia and catheter care. Staff also attended courses organised by local care home nursing team... Staff had regular meetings with a line manager to discuss their performance and development.
Per 2020 comprehensive inspection: People, relatives, staff and professionals told us the management team were open, transparent and approachable. One staff member said, 'They are the most supportive managers I have ever had. They listen and really want to support us to do a good job.'
Per 2020 comprehensive inspection: The service had dedicated activities staff who planned activities for people to take part in based on their hobbies and interests... people enjoyed visits from a musician and therapy dogs... Raised flower beds were being created to enable people to take part in gardening.
Activities include a coordinator, music, therapy dogs and gardening, but no specialist programmes or innovative approaches like Namaste Care.
The service had dedicated activities staff who planned activities... visits from a musician and therapy dogs... Raised flower beds were being created to enable people to take part in gardening.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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