Working at St Peters Court

There was limited evidence that lessons were learnt... examples where people had experienced multiple incidents of harm or risk of harm such as repeated falls... safeguarding concerns were reported effectively and raised appropriately.

It was not always clear that the dependency tool was effective in maintaining safe staffing levels... auxiliary staff supporting with 1:1 support... not all staff had received the appropriate training to support people with 1:1 support needs.

Staff told us that they felt the training they received at St Peters Court was good. Comments included, “We are encouraged to request additional training whenever needed to improve our skills and knowledge” and “Training is available at all times with E-Learning and face to face training.”

Oversight for accident and incident reporting was not robust and leaders had not always recognised that some incidents required reporting and support from external professionals.

The provider had an activities team in place however; this was only on a Monday to Friday basis which meant there were not always meaningful activities during the weekend.