Last updated: 9 February 2026
"Supportive management and a stable family-like team, but irregular supervisions and basic activities need improvement."
Per 2021: 'We were assured' on preventing infections, PPE use, testing, hygiene; policy updated post-visit despite prior gaps; Per 2017: risks managed, incidents analysed, safe medicines with electronic system trial
Per 2017 comprehensive inspection: 'We all get on well; it is like a big family. I love working here.' and relatives noted 'very low staff turnover... work well together'
Per 2017 comprehensive inspection: 'low staff turnover here and they work well together' and 'enough staff on duty at all times'; Per 2021: 'some staff had volunteered to temporarily move into the home to ensure safe staffing levels were maintained'
Per 2017 comprehensive inspection: 'Staff had attended relevant training courses... e.g. understanding behaviours that challenge, dementia and falls awareness. Staff received supervision' but 'the last supervision had taken place in July 2017'
Per 2017 comprehensive inspection: 'Staff told us the registered manager was very supportive and the management team lead by example. One member of staff said, "The registered manager and the deputy manager are very approachable. I can call them any time."'
Per 2017 comprehensive inspection: activities coordinator organised 'workshops... trips out to a local coffee shop... White Horse Pub... Country Cottage restaurant... pet rabbit... baby chicks'
Staff get training on things like dementia but supervisions are not happening regularly.
However we found the last supervision had taken place in July 2017. This meant staff had not received formal support for four months.
Activities are varied with a coordinator and outings but no special therapeutic programmes.
The activities coordinator ensured... trips out to a local coffee shop and walk around the village... workshops... pet rabbit... baby chicks
Infection policy didn't fully match guidance and high risk staff weren't always checked for risks.
Providers Infection Prevention and Control policy and contingency planning had not always reflected national guidance... Staff in the high-risk group have not been risk assessed
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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