Last updated: 10 February 2026
"Staff feel supported with strong training and positive team culture, but activities limited by COVID and inconsistent records hold it back."
People received safe care and support by staff trained to recognise signs of abuse or risk... Care plans and risk assessments protected safety. Medicines given safely by competent staff.
Staff told us 'We work as a team, there is a lot of support offered, things are so much better.' 'I love working here, things are really good now.' Health professional said, 'The home atmosphere is friendly and welcoming.'
There were enough staff to meet people's needs. Staff told us 'We do have enough staff, the manager listens and if we need more staff, we get them.' Safe recruitment practices followed.
Staff had all received essential training... Service specific training was sourced and staff competencies undertaken. One staff member said, 'Best place to work, we get so much support and training.' Regular supervisions and professional development offered.
New registered manager in post, quality assurance systems in place and used effectively, staff feedback positive: 'Really supportive team, and a really good place to work.'
There were dedicated activity staff who planned activities for people. Due to a current COVID-19 outbreak on the nursing wing, activities were on a one to one basis.
Activities are basic with a coordinator, but limited to one-to-one due to COVID and no specialist programmes mentioned.
There were dedicated activity staff who planned activities for people. Due to a current COVID-19 outbreak on the nursing wing, activities were on a one to one basis with staff also spending time with people.
Staffing is adequate to meet needs with good recruitment, but no details on low agency use or staff retention.
Staff numbers and the deployment of staff had ensured people's needs were met in a timely manner... We looked at four staff personnel files and there was evidence of robust recruitment procedures.
Management has a new manager who is supportive, but inconsistencies in records and oversight mean it's not fully embedded.
The providers' governance systems had improved... but there were still areas that needed to be further improved... Fluid charts were inconsistently recorded.
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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