Working at St Paul's Care Home
High Street, Lincoln, LN5 9RF
Operated by Bhandal Care Group (BSB Care) Ltd
22 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Strong leadership and a supportive culture where staff feel valued, but agency use for night shifts and basic activities hold it back."
Safety & Risk
7/10
✓
People were protected from abuse with thorough safeguarding processes. Medicines managed safely overall but minor concerns with undated bottles addressed post-inspection.
Staff Culture
8/10
✓
There was an open and transparent culture in the service where people were listened to and staff were valued. Staff enjoyed working there and felt supported.
Staffing Levels
6/10
✓
There was enough staff on duty each day to meet people's needs. Staff had relied on agency for some night shifts but used regular agency nurses.
Training & Dev
7/10
✓
Staff received specialist training in dementia care and regular supervision. Induction included mentoring and shadowing experienced staff.
Management
8/10
✓
The registered manager was visible and supportive towards people, their relatives and the staff who worked at the service. Staff said she was approachable and provided strong leadership.
Programmes
6/10
✓
People were supported to take part in a range of social activities including quizzes, exercise groups, village walks and local clubs with a monthly programme.
Points to consider
Enough staff to meet needs and call bells answered quickly, but they rely on some agency nurses for night shifts.
they had for a period had to rely on agency staff for some night shifts, but they said they and their colleagues did do extra to cover shifts when needed. The registered manager told us they used one agency to supply nurses and as a result there were three regular agency staff undertaking shifts.
Regular activities like quizzes, exercise, outings and village walks keep things varied, but no specialist programmes or activities coordinator mentioned.
People were supported to take part in a range of social activities. People told us there was a good choice of activities to take part in for example quizzes and exercise groups... In the better weather we go out in our wheelchairs around the village.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews