Working at St Nicholas House
Littlefields, Dereham, NR19 1BG
Operated by Norse Care (Services) Limited
38 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Passionate staff in a family-like culture with supportive management and training, although staffing levels are sometimes low on evenings and weekends."
Safety & Risk
6/10
✓
Assured on all IPC key questions: effective PPE/testing, outbreak management, hygiene/layout, up-to-date policy; minor gap in one risk assessment swiftly addressed. Per 2021 IPC inspection.
Staff Culture
8/10
✓
Staff passionate and motivated; 'I love my job. It feels like a family. You are in it together... They definitely listen to what I say and act on it.' Per 2019 comprehensive inspection.
Staffing Levels
5/10
!
Mixed feedback about staffing levels; relative survey showed five of 13 comments mentioned not enough staff, e.g. 'Staffing levels are inadequate.' Per 2019 comprehensive inspection.
Training & Dev
7/10
✓
Staff received induction, specific training (dementia, moving/handling), Care Certificate, regular supervision, and 'Emerging Talent' programme for leadership development. Per 2019 comprehensive inspection.
Management
7/10
✓
People, their relatives and professionals made positive comments about the management team; staff said 'We have plenty of support' and '[The registered manager] is very approachable.' Per 2019 comprehensive inspection.
Programmes
7/10
✓
Activities co-ordinator runs daily programme including 'Oomph' wellbeing project, pet therapy (visiting dog, resident cats), community outings, art/bingo classes, school visits. Per 2019 comprehensive inspection.
Points to consider
Relatives complain staffing is sometimes low in evenings and weekends, so shifts can feel stretched.
Recent feedback from a survey that had been sent to relatives showed that out of the 13 comments that had been received, five mentioned that there were not enough staff. Comments included, 'Staffing levels are inadequate', and, 'The level of staff cover at the weekend may be a bit thin.' Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews