Working at St Nectans Residential Care Home
3-9 Cantelupe Road, Bexhill-on-sea, TN40 1JG
Operated by Vila One Ltd
35 bedsResidential homes
Workplace Score
3.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.7/10
Key Finding
"Effective safety processes, but lack of activities, insufficient staffing and unsettled staff culture hold it back."
Safety & Risk
5/10
!
systems and processes to support people’s safety had not always been followed... care plans needed minor development... Medicines administration records... improvements were needed... but these had been addressed during the assessment process.
Staff Culture
4/10
!
We received mixed feedback regarding the culture of the service... anonymous feedback has been received that shows that some staff are unsettled, and that work was required to ensure staff felt supported and valued.
Staffing Levels
3/10
✕
The provider had not always ensured that there were sufficient numbers of suitably trained staff deployed... On the first site visit, it was evident there were not enough staff to meet peoples’ needs.
Training & Dev
4/10
!
not all staff deployed to support people had completed the necessary training to provide safe care... supervision overview shows staff have supervision 6 monthly, however good practice guidance recommends... at least 3 monthly.
Management
4/10
!
During the assessment process there has been negative feedback regarding the support for staff, staff well-being and management level unprofessional behaviours. The provider has provided an action plan for supporting staff to share their concerns.
Programmes
2/10
✕
there was a lack of activities to promote their well-being... There was an activity plan displayed but as there was no dedicated activity person, and activities were not always provided.
Points to consider
No activities coordinator and hardly any activities, so the job is mostly routine tasks like personal care and meds.
there was a lack of activities to promote their well-being and to ensure their social needs were met... no dedicated activity person, and activities were not always provided
Not enough staff on some shifts, leaving care workers stretched and residents sometimes without direct oversight.
Feedback about staffing... was mixed... 'Not enough staff...' On the first site visit, it was evident there were not enough staff... We saw people left in the lounge without staff oversight
Training not always up to date for all staff and supervisions only every six months instead of more often.
not all staff had received the necessary training or regular supervision to support people safely... supervision overview shows staff have supervision 6 monthly
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews