Last updated: 10 February 2026
"Staff get good training and supervisions with supportive management, but serious medicines safety issues and reduced activities are major concerns."
'The service was in breach of Regulation 12 (safe care and treatment). People were not always protected from the risks... if people’s medicines were not managed safely'
Per 2018 comprehensive inspection: 'Staff told us they were supported by the management team... Staff felt that they could speak up at meetings'
Per 2018 comprehensive inspection: 'There were enough staff deployed on each shift and people's needs were met with no delay. The provider used some agency staff.'
Per 2018 comprehensive inspection: 'Staff were provided with regular mandatory and specialist training to enhance their skills... regular one to one supervisions and yearly appraisal'
Per 2018 comprehensive inspection: 'The service had a registered manager in post... Staff told us "Our manager is excellent and approachable"'
Per 2018 comprehensive inspection: 'The provision of social activities at the service was reduced due to the recent changes in staff structure... in the process of reviewing'
Medication storage, temperatures, and records have serious ongoing problems, putting residents at risk and making shifts stressful.
The temperature of the room and the fridge where staff kept medicines were not monitored as required... administration of controlled drugs was not accurately recorded... controlled drugs cupboard was not secured in line with legislation.
Staffing is adequate but nothing special, with some agency workers covering shifts.
Per 2018 comprehensive inspection: The provider used some agency staff.
Few activities since losing the activities coordinator, so the role is mostly routine personal care.
Per 2018 comprehensive inspection: The provision of social activities at the service was reduced due to the recent changes in staff structure.
AI Generated
Last inspected: May 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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