Last updated: 10 February 2026
"Staff feel supported by an approachable manager and positive culture, but agency staff use and standard training hold it back."
Nurses supported people to take their medicines safely and as prescribed. We recommended that additional information about how people liked to take their medicines should be recorded in people's care plans.
Staff said they felt respected, valued and supported and were fairly treated. There was a positive attitude in the staff team with the aim of trying to provide the best care possible.
There were sufficient numbers of staff employed and on duty to meet people's assessed needs. People who were able to, and staff told us there were enough staff on duty to meet people's needs.
There was a system in place to monitor training and ensure it was regularly refreshed and updated, so staff were kept up to date with best practice. Training sessions were currently online.
Staff told us the registered manager was very approachable and always available for advice and support.
The service employed an activities co-ordinator to provide and arrange suitable activities for people. These where either one to one or group activities. Pictures displayed showed a variety of activities had taken place.
Enough staff to get the job done, but they rely on some agency workers for cover.
Agency staff were used, however these were regular staff employed at this service and who knew the service well.
Only standard training like induction and refreshers, no specialist courses or funded qualifications.
Staff were provided with opportunities to discuss their individual work and development needs. Staff received one to one meetings to enable them to raise any issues and share ideas.
Activities coordinator runs regular varied group and one-to-one activities, but no specialist or innovative programmes.
There was a programme of activities arranged based on people's known preferences and choices as not all people were able to say what activities they wished to partake in.
AI Generated
Last inspected: October 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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