Last updated: 10 February 2026
"Staff feel well supported by the manager and enjoy working there, but short-staffed shifts and rushed training hold it back."
Risk assessments did not provide clear guidance and support to staff to help reduce and mitigate risk... This was a breach of Regulation 12 (Safe care and treatment).
Staff told us they enjoyed working at St Michael’s Lodge and felt well supported by the registered manager... Staff were complimentary of the registered manager.
On the first day of our inspection, there were only 2 staff members present, when it should have been 3... Staff told us at times they felt staffing levels impacted their ability to meet people’s needs.
Staff had a training programme in place, but we were not assured this was effective as some training modules were rushed... Records we viewed showed staff had completed some training modules... the time to complete the course was only a few minutes.
Systems to monitor the quality of the service were ineffective... This was a breach of regulation 17 (Good governance).
People were supported to enjoy activities of their choice in the community... staff had escorted them to the cinema, day centre and sewing club.
Shifts are often short-staffed, like only 2 carers when 3 are needed, leaving you rushed and stretched.
On the first day of our inspection, there were only 2 staff members present, when it should have been 3. Staff told us at times they felt staffing levels impacted their ability to meet people’s needs.
Training is rushed online with no real checks on whether you learned it properly.
some training modules were rushed... staff had completed some training modules after we had asked to see the records and the time to complete the course was only a few minutes.
Risk assessments lack clear instructions for handling dangers, making it harder to keep people safe.
Risk assessments did not provide clear guidance and support to staff to help reduce and mitigate risk... Specific details known by staff were not documented.
AI Generated
Last inspected: September 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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