Working at St. Michaels Lodge

Shifts are often short-staffed, like only 2 carers when 3 are needed, leaving you rushed and stretched.

On the first day of our inspection, there were only 2 staff members present, when it should have been 3. Staff told us at times they felt staffing levels impacted their ability to meet people’s needs.

Training is rushed online with no real checks on whether you learned it properly.

some training modules were rushed... staff had completed some training modules after we had asked to see the records and the time to complete the course was only a few minutes.

Risk assessments lack clear instructions for handling dangers, making it harder to keep people safe.

Risk assessments did not provide clear guidance and support to staff to help reduce and mitigate risk... Specific details known by staff were not documented.