Working at St Michaels House
71 Holwell Road, Welwyn Garden City, AL7 3SF
Operated by Hertfordshire County Council
12 bedsResidential homes
Workplace Score
4.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.4/10
Key Finding
"Safe care with well-managed risks and medicines plus enough staff, but staff lack specialist training for specific needs like learning disabilities and autism, and team morale fluctuates."
Safety & Risk
7/10
✓
People and their relatives felt the care provided was safe and risks were managed appropriately; people's medicines were managed safely and incidents followed up with prompt action.
Staff Culture
4/10
!
We observed a staff member speaking to people that did not promote dignity and respect; staff felt the morale of the team fluctuated and recognised it had been a few difficult months.
Staffing Levels
5/10
!
We observed there being enough staff to support people; staff felt the morale of the team fluctuated due to COVID-19 pandemic and staff recruitment.
Training & Dev
3/10
✕
Staff received training that covered mandatory training, however, did not receive training that was required for people's specific support needs such as learning disability, autism and PEG.
Management
4/10
!
The registered manager did not ensure staff were adequately trained to support people with specific training to meet their needs; quality assurance systems in place but no action plans to follow up identified issues.
Programmes
3/10
✕
Per 2020 comprehensive inspection: staff supported people to continue to attend their usual activities and offered people additional ones like outings.
Points to consider
Staff lack specialist training for learning disabilities, autism, and tube feeding, so you might not always feel equipped for residents' needs.
Staff did not have specific training to support people with learning disability and autism... staff did not have training in Percutaneous endoscopic gastrostomy (PEG) training.
Team morale goes up and down with recruitment struggles and some staff use disrespectful language.
Staff felt the morale of the team fluctuated and recognised it had been a few difficult months due to the COVID-19 pandemic and staff recruitment. We observed a staff member speaking to people that did not promote dignity and respect.
Just basic outings and usual activities with no coordinator or varied programme to enrich the workday.
Per 2020 comprehensive inspection: staff supported people to continue to attend their usual activities and offered people additional ones like outings.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews