Working at St. Michaels
166 London Road, Dover, CT16 3DE
Operated by High Quality Lifestyles Limited
5 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Supportive management fosters a positive culture with consistent staffing and strong safety, although lacking a dedicated activities coordinator limits programmes."
Safety & Risk
8/10
✓
The registered manager and staff had worked with the positive behaviour support (PBS) lead to develop a restraint reduction plan, which was so successful that the person had not been restrained for over a year... Staff understood people well and could describe how to de-escalate incidents efficiently.
Staff Culture
8/10
✓
There was a positive culture within the service, which empowered people and staff. Staff spoke to and about people respectfully, with kindness and fondness. We observed positive interactions between people and their staff teams, with people smiling and joking.
Staffing Levels
7/10
✓
There were sufficient staff to meet people's needs and keep people safe. Staffing was reviewed and amended when people's needs changed... People were supported by consistent staffing teams who knew them well.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: All staff were trained in PROAC-SCIP skills to use a least restrictive approach... Staff received a mixture of face to face and computer-based training, topics included safeguarding as well as training for needs such as epilepsy and challenging behaviour.
Management
8/10
✓
The registered manager was visible at the service and would regularly review and challenge (when necessary) the culture of the service. A staff member passionately described to us how much they felt supported by the registered manager and the staff team.
Programmes
6/10
✓
Per 2019 comprehensive inspection: People took part in a range of activities of their choice. Staff told us they had worked hard with people to increase the activities they took part in... such as swimming and visiting theme parks.
Points to consider
No dedicated activities coordinator or specialist programmes, so the role involves varied outings but mostly routine support.
Per 2019 comprehensive inspection: People took part in a range of activities of their choice... on holiday, travelled on public transport, visited family and took part in leisure pursuits such as swimming and visiting theme parks.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews