Working at St Michaels Court

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Records for the administration of medicines needed on an ‘as required’ basis did not always give staff full information, however this was discussed with the registered manager during the site visit and resolved.

One staff member said, “I have worked in a lot of places, and this is by far the best place I have worked. I really like it here. This home is lovely, the atmosphere is nice.”

Staff told us “I always see the managers. The registered manager is always going around and checking the rooms. I feel free to speak with her and the deputy manager and feel I am free to speak up.”

There was a range of activities available for people, we observed the activities co-ordinator to be enthusiastic and engaging. One relative said, “There is a new activities lady, she has engaged everyone and encourages all residents to join in.”