Working at St Michaels

Processes were in place to manage risks and keep people safe. Lessons were learned from accidents and incidents. However, medicines stocks and recorded balances were not always accurate.

Staff told us there were enough staff on duty to keep people safe and meet their needs. They told us how the team supported each other to cover for any absences such as illness.

There were enough trained and knowledgeable staff. Staff had received training in medicines management and their competency was assessed routinely. Staff received regular training about how to manage safeguarding issues.

Staff told us the registered manager and senior staff were available for support and advice whenever they needed it. A member of staff described leadership within the service as ‘very good’. However, some audits had not been effective in identifying issues.