Last updated: 9 February 2026
"Family-like culture and supportive staffing, but no activities programme and inaccurate medicines records need improvement."
Processes were in place to manage risks and keep people safe. Lessons were learned from accidents and incidents. However, medicines stocks and recorded balances were not always accurate.
There was an open and inclusive culture within the service. A member of staff described the culture within the service as ‘family like’, adding, “We are always trying to do better for people.”
Staff told us there were enough staff on duty to keep people safe and meet their needs. They told us how the team supported each other to cover for any absences such as illness.
There were enough trained and knowledgeable staff. Staff had received training in medicines management and their competency was assessed routinely. Staff received regular training about how to manage safeguarding issues.
Staff told us the registered manager and senior staff were available for support and advice whenever they needed it. A member of staff described leadership within the service as ‘very good’. However, some audits had not been effective in identifying issues.
One person described how staff supported them to plan shopping trips with friends.
No activities programme or coordinator, only basic outings like shopping trips mentioned, so the role lacks variety beyond routine care.
One person described how staff supported them to plan shopping trips with friends.
Medication stock records did not always match the actual counts.
We found a small number of instances where medicines administration records did not balance with medicine stock counts.
Only standard training like on medication and safeguarding mentioned, no specialist courses or funded qualifications.
Staff had received training in medicines management and their competency was assessed routinely. Staff received regular training about how to manage safeguarding issues.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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