Working at St Marys Riverside

Risks to people were regularly assessed and there were detailed plans in place to help mitigate risks. Staff received training in safeguarding... Safeguarding concerns were reported to the local safeguarding authority without delay. Where incidents occurred, the provider had a system in place to review and learn from these to prevent reoccurrence.

There was a positive culture and staff were very proud to work for the provider. Staff all told us they enjoyed and appreciated working in the service... Comments... included... 'I love everything about my job it's so rewarding and such a nice place to work.' A staff member told us, 'This is a brilliant place to work. I always go home happy.'

Staff received a range of training specific to people's health conditions... The provider had invested in champion roles... such as tissue viability, oral health, continence... The management team had introduced 'fact sheets' on specific topics to reinforce training... Topics included Lupus and Progressive Supranuclear Palsy.

The management team provided strong leadership and proactively considered how they could continuously enhance the service. The registered manager told us, 'I want this home to be a lovely place to live and for people to have outstanding care. I want my mum and dad to live here if they ever need to.'