Last updated: 10 February 2026
"Supportive approachable management and positive team culture, although no activities coordinator and medication recording errors hold it back."
Medicines managed safely but couple of recording errors found, duplicate PRN protocols, PPE donning/doffing training via poster not video (fixed post-inspection).
Staff told us they were well supported, registered manager approachable and supportive, all worked well together despite difficult year.
The registered manager reviewed staffing regularly to meet needs; staff responded timely, people and relatives said there were enough staff.
Per 2020 comprehensive inspection: Staff received induction, Care Certificate, bi-monthly supervision, team meetings, and comprehensive training suite beyond mandatory.
Staff told us the registered manager was visible and available, approachable with door always open, supportive and willing to help.
Per 2020 comprehensive inspection: Activity coordinator recently left and position out for recruitment; interim staff-led basic activities like puzzles, balloon bouncing, crafts, baking, bingo.
No dedicated activities coordinator right now, so just basic games run by care staff instead of varied programmes.
Per 2020 comprehensive inspection: An activity coordinator had recently left their post and the position was out for recruitment. In the interim staff took the lead in delivering activities
Some medication recording mistakes and infection control training not fully up to date at inspection.
During our review of people's prescribed medicines, we found a couple of errors with recording. The staff had not received training in donning and doffing but had been shown the information in a poster format.
Only standard training like medication and safeguarding checks, no specialist courses or funded qualifications mentioned.
Staff were trained in the administration of medication and their competence was assessed yearly. Staff had received training in safeguarding.
AI Generated
Last inspected: July 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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