Working at St Mary's Residential Care Home

People were protected from avoidable harm as risks to people's health and safety were identified and assessed. Medicines were managed safely, and people received their medicines as prescribed.

The staff team felt well supported and valued by the registered manager and management team. A staff member said, 'We are a tight team, we bounce off each other, I can always approach a staff member, it's about who we are assisting, it's about the resident.'

We received mixed feedback from people, relatives and visitors about staffing levels. Three relatives told us there were enough staff, two relatives and a visitor that there were not... Rotas demonstrated that staffing was planned in line with the dependency tool, and staffing analysis demonstrated staffing was consistently above the required need.

Staff had a training plan which showed staff had completed training in areas such as communication skills, person centred care, dementia awareness, end of life, diabetes, diet and nutrition, oral health care and dignity, privacy and respect. Staff received regular supervision.

A programme of activities was organised on a weekly basis... armchair exercises, any quizzes and hangman. It's bingo today. [Staff member] came in and played scrabble with me... activities coordinator.