Last updated: 10 February 2026
"A supportive family-like culture and approachable management, but reliance on agency staff and limited one-to-one activities hold it back."
Staff had received training... to keep people safe... Risk assessments... regularly reviewed... Medicines administered by trained staff... Audits undertaken... improving guidance for 'as required' medication.
Relatives and staff told us the culture... was open... One relative... 'The home feels more like a family'... Staff... 'I feel extremely valued... extremely supportive with personal issues.'
There was enough staff to care for people... however, they had to rely on agency nursing staff to cover some of the shifts during pandemic challenges.
Staff felt supported... received training and support... 'My training is all up to date.' New staff were supported through an induction programme.
There was an experienced registered manager... Staff told us how the registered manager and provider listened to their feedback... 'The owner and manager are always on hand... their doors are always open.'
Per 2019 comprehensive inspection: majority of activities... on a one to one basis. An extra activity co-ordinator... read poetry... looking at photographs... research... for meaningful conversations.
Staffing is adequate but agency nurses covered some shifts during the pandemic.
they had to rely on agency nursing staff to cover some of the shifts.
Only standard training and induction, no specialist courses or funded qualifications.
provided training in formats that staff preferred... New staff were supported to provide good care... through an induction programme.
Just one-to-one activities like reading poetry and looking at photos, no structured group programmes or specialist approaches.
Per 2019 comprehensive inspection: majority of activities were carried out on a one to one basis... read poetry with one person... looking at photographs... carried out research.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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