Last updated: 10 February 2026
"Staff praised the supportive manager and open culture with good training, but night-time waits for help and some medication issues held it back."
However, for some people the guidelines for giving 'as needed' (PRN) medicines were not sufficiently detailed... some care plans reviewed during the inspection did not reflect people’s current needs... Following the inspection, the registered manager provided evidence... and took prompt action.
The culture across the service was one of openness and learning, with incidents investigated and lessons used to drive improvement. Staff shared that they felt confident any concerns raised with the registered manager would be addressed.
Overall people and staff told us there were enough staff to meet their individual needs... However, other people said they did have to wait longer at night.
Staff were enabled to perform their roles efficiently through safe recruitment practices, continuous training, and opportunities for personal development. Staff successfully completed the ‘Care to Smile’ Programme... recognised with an award.
The registered manager demonstrated a commitment to delivering high-quality, person-centred care through collaboration, safety, and continuous improvement. Everyone spoke highly of the support they received from the registered manager.
Per 2022 comprehensive inspection: Arrangements for social activities were innovative and followed best practice guidance ensuring people could live as full a life as possible. There were opportunities throughout the day for people to engage in fun and interesting activities.
Staffing is adequate overall but people sometimes wait longer at night for help.
Sometimes at night it takes them a long time to come. At night you are pressing it [the call bell] for evermore
Some risk assessments and medication instructions were not fully up to date at first, though fixed quickly.
However, some care plans initially lacked consolidated risk assessments... for some people the guidelines for giving 'as needed' (PRN) medicines were not sufficiently detailed.
No details on specialist activity programmes or coordinator in recent report, so relies on older info about regular activities.
Per 2022 comprehensive inspection: People were encouraged to maintain hobbies and interests; there were opportunities throughout the day for people to engage in fun and interesting activities.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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