Working at St Marys Mount

Processes were in place to protect people from avoidable harm and abuse. The registered manager collated and analysed information from all accidents and incidents each month to identify trends and learning points.

Staff worked together well as a team and all the staff said they helped each other out when needed. Staff were proud of the service they provided.

People told us staff responded promptly when they needed support and relatives said they felt there were generally enough staff available.

Staff told us they completed mandatory training and had good access to additional training. They had completed training in diabetes, in caring for people with dementia and in managing behaviours that challenge.

Staff told us the registered manager was fair, supportive and approachable. They told us the manager was available for them to go to and they were confident any concerns they raised would be addressed.

A range of activities and entertainments were offered daily, based on people's interests. People told us there was, 'Always something going on.'