Working at St Mary's Lodge

There were effective safeguarding systems in place to protect people from the risk of abuse. Staff had received training... Accidents and incidents were recorded and systems were in place to identify outcomes and actions taken

One staff told us, 'I feel really valued and she [Name of registered manager] always says thank you to us all. She always gives us positive feedback.' The registered manager promoted an ethos based on 'together everyone achieves more'

Staff told us, 'This is the only home I've ever worked in, in 18 years, where we have time to sit with people and chat with them, we are not stretched' and, 'Staffing levels are good, I don't feel rushed ever'

Staff told us, 'Their door is always open, she supports us on a personal level too. She always listens to me and supports in any way she can. She is thoughtful. This makes for a happy environment for everyone. I feel really valued'