Working at St Mary's House

Only standard training like moving and handling and first aid, plus the care certificate, with no specialist courses or funded qualifications.

Staff were trained in moving and handling, fire safety, safeguarding and first aid. Staff were also supported to complete the care certificate.

Supervision and team meetings are mostly informal chats without notes to track what was discussed or actions agreed.

supervision meetings were generally informal, and minutes were not taken. This meant that records of what was discussed and agreed were not available to staff or the registered manager.

Quality audits and checks do not always spot problems or missing records from meetings.

audits did not always identify shortfalls. For example, health and safety checks did not reveal... written records of important meetings.