Working at St Mary's Haven
St. Marys Street, Penzance, TR18 2DH
Operated by Anson Care Services Limited
46 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Supportive management and positive staff culture, although basic routine activities and agency staff use limit variety and stability."
Safety & Risk
7/10
✓
Improvements had been made on how risks were identified, assessed, monitored and reviewed. Risks were identified and staff had guidance to help them support people to reduce the risk of avoidable harm.
Staff Culture
7/10
✓
Staff felt respected, valued and supported and said they were fairly treated. There was a positive attitude in the staff team with the aim of trying to provide the best care possible for the people living at the service.
Staffing Levels
6/10
✓
There were sufficient numbers of staff employed and on duty to meet people's assessed needs. Staff all agreed there were enough staff on duty to meet people's needs.
Training & Dev
6/10
✓
There was a system in place to monitor training and ensure it was regularly refreshed and updated, so staff were kept up to date with best practice. Training sessions were currently online.
Management
7/10
✓
Staff told us the registered manager of the service was approachable and listened when any concerns or ideas were raised. One staff member commented that the registered manager was 'very supportive'.
Programmes
5/10
!
Pictures displayed showed a variety of activities had taken place. This included organised trips out on a minibus. One person said; 'I go out on the bus for a trip often.'
Points to consider
The role is mostly routine care with basic activities like minibus trips and chats, no dedicated coordinator or specialist programmes to make days more varied.
Pictures displayed showed a variety of activities had taken place. This included organised trips out on a minibus.
Staffing is enough to get by but relies on some agency workers and covering extra hours for absences.
Agency staff were used, however one spoken with confirmed they work at the service regularly and knew the service and people well. The staff covered additional hours, so people had staff they knew and trusted.
Only standard training like induction and refreshers, no specialist courses or funded qualifications mentioned.
There was a system in place to monitor training and ensure it was regularly refreshed and updated, so staff were kept up to date with best practice.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews