Working at St Mary's Convent and Nursing Home
Burlington Lane, London, W4 2QE
Operated by St Mary's Convent and Nursing Home (Chiswick)
60 bedsNursing homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Varied activities programme and strong safety with supportive management, although bank staff cover some shifts."
Safety & Risk
8/10
✓
2020 targeted inspection: assured safe infection prevention and control procedures; Per 2019: up-to-date safeguarding with log and lessons learned, safe recruitment, good medicines management per pharmacy audit.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: staff felt supported by registered manager; 'The managers listen. If you ask for advice or something needs to be done, they're really good.'
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: full staff team and covered staff absences with bank staff; people and relatives said enough staff to meet needs.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: induction and Care Certificate for new staff; supervisions, annual appraisals, competency testing; virtual reality medicines round training.
Management
7/10
✓
Per 2019 comprehensive inspection: registered manager approachable and promoted open work environment; staff felt supported and could approach anytime; 2020: understood need to support staff wellbeing with regular briefings.
Programmes
8/10
✓
Per 2019 comprehensive inspection: activity co-ordinator arranged varied programme including school visits, musicians, dancers, animals, outings, cultural theme days, Orangery Café, bucket list experiences; 2020: activity team supported garden and one-to-one sessions.
Points to consider
They have a full team with enough staff to meet needs, but use bank staff for absences so some shifts have temporary workers.
The provider had a full staff team and covered staff absences with bank staff. (Per 2019 comprehensive inspection)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews