Working at St Mary's Care Home
North Walsham Road, Norwich, NR12 7BZ
Operated by Elmwood Care Homes Limited
44 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Supportive management and caring culture with safe practices, but no structured activities programme or staff retention details."
Safety & Risk
7/10
✓
Improvements had been made and medicines were now managed and administered safely... Staff had an understanding of safeguarding... Incidents and accidents were recorded, and the registered manager carried out an analysis of these on a monthly basis.
Staff Culture
7/10
✓
Significant improvements had been made to the culture within the service, which was now more caring, open and honest. Staff spoke positively... said this had improved their morale.
Staffing Levels
6/10
✓
People told us there were enough staff to support them when they needed it... Staff told us that there were enough staff, that they didn't feel rushed and that they had time to spend with people.
Training & Dev
/10
✕
Management
7/10
✓
Positive comments were made about the registered manager. One relative said, 'The current manager has made a lot of things better... I find the manager nice and approachable.' Staff spoke positively of the registered manager and the improvements they had made.
Programmes
3/10
✕
One relative said, 'The current manager has made a lot of things better, such as the activities.'
Points to consider
No structured activities programme or coordinator mentioned, so the role is mostly routine personal care.
The current manager has made a lot of things better, such as the activities.
Staffing is adequate and staff do not feel rushed, but no details on retention, agency use or long team stability.
Staff told us that there were enough staff, that they didn't feel rushed and that they had time to spend with people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews