Working at St Mary's Care Home

The manager lacks the skills and knowledge needed to lead a specialist home for people with learning disabilities or autism.

Leaders did not have the skills, knowledge, experience and credibility to lead effectively... registered manager continued to demonstrate a lack of understanding of the principles of right care, right support, right culture.

Not enough staff to meet everyone's needs, especially one-on-one support for people with learning disabilities, even after hiring more during the inspection.

Initially there were insufficient staff to provide individualised support for people but during the inspection the provider employed more staff... Despite these improvements, we continued to find staff were not meeting the needs of people whose presenting need was their learning disability or autism.

Staff have not had proper training on supporting people with learning disabilities or autism, so they lack the right skills for the job.

Neither the registered manager nor staff understood the principles of right care, right support and right culture or any best practice guidance of working with people who had a learning disability or autism... staff had not received appropriate training.