Working at St Mary's Care Home
Church Chare, Chester Le Street, DH3 3PZ
Operated by Carewell (Health Care) Limited
54 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Staff feel valued with a supportive manager and good team morale, but bathroom safety hazards and uncertain staff stability hold it back."
Safety & Risk
6/10
✓
The service had a proactive and positive culture of safety... Improvements had been made to medicines records... but some safety hazards in bathrooms and clinical waste issues in bathrooms addressed immediately.
Staff Culture
8/10
✓
Staff told us they felt valued and supported... “We have regular meetings, it is a safe space... Staff morale is good, generally happier, we work as a team” and “I would recommend working here.”
Staffing Levels
6/10
✓
There were sufficient staff to support people safely. There was less use of agency staff since the last inspection and permanent staff had been successfully recruited... “There are usually enough staff”
Training & Dev
6/10
✓
The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They confirmed they had received infection control training.
Management
7/10
✓
The registered manager had made several improvements... People, staff and professionals were complimentary about the registered manager. Their comments included, “The manager is accessible”, “approachable, proactive... supportive”
Programmes
6/10
✓
An enthusiastic activities person had been recruited and a varied programme of entertainment, activities and outings was now taking place... “went to the pub... armchair exercises... wonderful singer”
Points to consider
Staffing levels are usually enough with less agency use now, but no details on long team stability or easy workloads.
There were sufficient staff... less use of agency staff since the last inspection... “There are usually enough staff, I have got to know them all.”
Some bathrooms had safety hazards and clinical waste buildup causing odours, which got fixed on the spot.
We observed some safety hazards in some of the first-floor bathrooms... clinical waste was waiting to be removed... these were immediately addressed.
Activities are varied with a coordinator doing outings and entertainment, but no specialist programmes like therapy training for staff.
varied programme of entertainment, activities and outings... “Last week they went to the pub... armchair exercises... wonderful singer”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews