Last updated: 9 February 2026
"Effective leadership, supportive culture and good training, but busy staffing causes waits and quiet evenings leave some feeling lonely."
Medicines were received, stored, administered and disposed of safely. Staff involved in handling medicines had been trained, and their competence was regularly checked.
Staff were encouraged to attend regular meetings. They told us they felt well supported, valued, and encouraged to contribute to the development of the service.
There were enough staff to meet people's assessed needs safely.
As well as received training in a variety of subjects the provider deemed mandatory, staff also received training to help them meet people's specific needs. For example, dementia care and falls management.
The registered manager is very present and has a good knowledge of us all. She is doing her job well.
The provider employed an activities co-ordinator and various structured activities were advertised and on offer.
Staffing levels are adequate but can be busy, so people sometimes wait for help.
People told us they felt there enough staff but understood they might wait at times if staff were supporting other people.
There is an activities coordinator with some structured activities, but evenings are quiet and some people feel lonely.
some people felt isolated in their rooms. A relative said, "My [family member] is very happy with her carers, but sometimes just feels lonely as [staff] don't have time to sit and chat in the evening. Nothing much is happening after 6pm"
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp