Last updated: 10 February 2026
"Engaging activities programme with dedicated coordinators and enough staff, but no registered manager, poor training and weak infection control hold it back."
The provider had failed to ensure effective infection and prevention control measures were in place. This is a breach of regulation 12
We received mixed feedback about the support staff received.
We observed there was enough staff to meet people's needs. However, people we spoke with felt staff were rushed.
Records showed less than a quarter of the staff had completed mandatory emergency first aid training.
At the time of our inspection there was not a registered manager in post.
The service had two activity co-ordinators employed who were responsible for activities throughout the week which included weekly activities such as armchair exercises, bowling and bingo.
No permanent manager in post, so leadership feels unstable and oversight is weak.
At the time of our inspection there was not a registered manager in post.
Staff training is not up to date, with less than a quarter completing mandatory first aid.
Records showed less than a quarter of the staff had completed mandatory emergency first aid training.
Infection control is poor, putting people and staff at risk during outbreaks.
People were at increased risk of infection as IPC processes were not consistently being followed by staff. At the time of our inspection, the service had an outbreak of COVID-19.
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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