Last updated: 9 February 2026
"Staff feel well supported by a listening manager and enjoy a positive team culture, but activities remain basic without a full programme and agency staff fill gaps."
Managers had not always made prompt referrals to the local authority. However, following feedback this issue was promptly resolved.
Staff spoke highly of the management team and stated they felt supported. Staff told us they felt supported and that there was a “nice team”.
Staff told us, “We have enough staff, if someone goes off sick the deputy does cover” and “Agency staff are used to provide one-to-one support”. The registered manager told us that they had 1 vacancy which was covered by an agency nurse.
All staff completed training relevant to their role and 1 member of staff told us they had been offered additional training.
Staff told us they were well supported by the registered manager who listened to them and acted upon suggestions they made.
The registered manager had recently recruited a member of staff who would be responsible for activities. In the interim staff told us they provided activities such as quizzes and spent time sitting and chatting with people. External companies also provided activities once a week which included movement and exercise sessions.
Only basic activities like quizzes, chats, and weekly chair exercises with no full programme or coordinator yet, so days are mostly routine care.
The registered manager had recently recruited a member of staff who would be responsible for activities. In the interim staff told us they provided activities such as quizzes and spent time sitting and chatting with people. External companies also provided activities once a week which included movement and exercise sessions.
Only standard training for the job with no specialist courses or funded qualifications mentioned.
All staff completed training relevant to their role and 1 member of staff told us they had been offered additional training.
Enough staff to cover but one vacancy filled by agency nurse and agency used for one-to-one care.
The registered manager told us that they had 1 vacancy which was covered by an agency nurse. The same agency staff worked regularly in the service to ensure consistency.” “Agency staff are used to provide one-to-one support”.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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