Last updated: 9 February 2026
"A stable, motivated staff team with supportive managers, but part-time activities coordinators sometimes leave little for residents to do and nursing staff lack formal supervision."
Staff understood their role in protecting people from all forms of abuse... Risks had been appropriately assessed... Medicines were managed safely... Incidents recorded, investigated and learning shared.
The established staff team was well motivated and told us their managers were supportive and compassionate. 'It's a nice place to work' and 'The management are really good, really approachable.'
The service was fully staffed... agency staff were only ever used to cover annual leave for night staff. 'A lot of my staff have been here for years'
Staff new to the care sector completed the care certificate... five staff were being supported to complete diploma level qualifications... care staff received regular supervision... no formal system to provide [nursing staff] with clinical supervision.
The well-established staff team were motivated and told us the service managers were supportive and approachable. The registered manager regularly completed nursing shifts.
The service employed three part time activities coordinators... detailed activities programme... pet therapy dogs, exercise classes... there was a lack of things for people to do during our inspection.
The activities coordinators are part-time and sometimes there's nothing for residents to do, so your shifts might feel more routine.
there was a lack of things for people to do during our inspection... arrangements would be made to provide alternate activities when activity coordinators were on leave.
Nursing staff don't have a formal supervision system set up yet, even though care staff do.
no formal system to provide these staff with clinical supervision. We recommend the provider... reviews current guidance to ensure... suitable systems... to provide staff with appropriate supervision.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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