Last updated: 10 February 2026
"A positive compassionate culture and strong safety practices shine through, but no dedicated activities coordinator means programmes are basic and unstructured."
Staff were knowledgeable about safeguarding and knew how to report their concerns. All staff we spoke with were confident their concerns would be addressed safely and in a timely manner. Medicines optimised with new secure room, clear records, stock checks, and positive NHS Medicines team inspection.
Staff and leaders demonstrated a positive, compassionate, listening culture that promoted trust and understanding... One staff member said, '[The registered manager] has been amazing, she has worked tirelessly to make changes and improvements for us all, I'm proud to work at St Martins.'
People told us there were always enough trained and experienced staff on shift to support them with their care needs. Staffing levels were regularly reviewed with the support of a dependency tool which accurately reflected people’s needs.
Staff told us they received a comprehensive training programme from the provider and were supported with protected time to complete this training. Staff were supported by the registered manager with training in order to update and monitor people’s outcomes.
People and relatives were positive about their interactions with management and the provider and said they were visible and approachable within the home. All staff we spoke with said the registered manager was responsive to feedback and acted quickly to ensure people always remained safe.
People told us they enjoyed the range of activities provided by the home... A lot of our residents prefer to do activities in the home... such as singing and dancing. (Per 2020 report: no activity coordinator employed)
No dedicated activities coordinator or structured programme, so the role is mostly routine personal care with basic group activities like singing and bingo.
At the time of our inspection, an activity coordinator was not employed (per 2020 comprehensive inspection). People told us they enjoyed the range of activities... such as singing and dancing.
Only standard training programme mentioned with no specialist courses or funded qualifications for career development.
Staff told us they received a comprehensive training programme from the provider and were supported with protected time to complete this training.
Staffing is adequate and safe but nothing special with no details on staff retention or low agency use.
People told us there were always enough trained and experienced staff on shift... Staff told us there had been improvements... and there were always enough competent staff available.
AI Generated
Last inspected: July 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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