Working at St Marks Nursing Home
145 Hylton Road, Sunderland, SR4 7YQ
Operated by St. Marks Home Limited
35 bedsNursing homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Strong infection control and safety, approachable management, stable staff and regular training, but residents say staff seem busy mornings and bedtimes with basic activities."
Safety & Risk
8/10
✓
2022 IPC: Assured provider preventing infections, using PPE effectively, responding to risks, clean home, enhanced cleaning, up-to-date policy.
Staff Culture
7/10
✓
Per 2018: Relaxed friendly atmosphere; staff worked well together as a team; attended regular meetings to discuss issues; spoke highly of management.
Staffing Levels
6/10
✓
Per 2018: 'There were enough staff to meet people's needs... low turnover of staff'; measures to mitigate COVID-19 related staff pressures (2022).
Training & Dev
7/10
✓
Per 2018: Staff received regular training, supervisions, annual appraisals and specialised training specific to needs like dementia and dysphagia.
Management
7/10
✓
Per 2018 inspection: Staff and people spoke highly of the management; registered manager had 'open door' policy, visible on floor, approachable (2018).
Programmes
6/10
✓
Per 2018: Activities co-ordinator 4 days/week organised arts and crafts, music bingo, painting, singers, shopping trips, pub lunches, farm visits.
Points to consider
Staff numbers are enough with stable long-serving team but residents say staff seem busy and could use more at mornings and bedtimes.
'There's enough staff... but they could do with a couple more for getting up on a morning and going to bed on a night time because they don't seem to have a lot of time.' (2018)
Activities add variety with a part-time coordinator running crafts, music, games and outings but no specialist programmes or innovative methods.
The service had an activities co-ordinator who worked four days per week... arts and crafts and music bingo... supported... to access activities in the local community including going shopping and for pub lunches. (2018)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews