Working at St Marks Court
73 Split Crow Road, Gateshead, NE8 3SA
Operated by Akari Care Limited
60 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Great activities and safety management with a positive staff culture, but no permanent manager and busy staff hold it back."
Safety & Risk
7/10
✓
Systems to manage risks to people's health, safety and well-being were better managed. Records were more detailed and showed risks were assessed, with measures put in place to remove or reduce the risks. Medicines were managed safely.
Staff Culture
6/10
✓
Staff spoke positively about working at the home and the people they cared for. Staff said the manager was very approachable and they were supported in their role.
Staffing Levels
5/10
!
Staffing capacity was sufficient to ensure people's needs were met in a safe way. People's feedback was staff were 'very busy.'
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff had received a wide range of training and checks were made on the ongoing competency of staff.
Management
4/10
!
At the time of our inspection there was not a registered manager in post. A peripatetic manager was managing the service whilst the provider recruited another manager.
Programmes
7/10
✓
Per 2020 comprehensive inspection: The activity coordinators had been extremely effective in their role and had developed a wide range of events. They had secured a range of grants and been undertaking projects which had led to real community integration.
Points to consider
No permanent manager right now, they have a temporary one while recruiting a new one.
At the time of our inspection there was not a registered manager in post. A peripatetic manager was managing the service whilst the provider recruited another manager.
Staff numbers are enough for safety but staff are very busy and take a long time to answer buzzers.
staff appeared busy and some people and relatives told us staff did not have time to engage with people except when they provided care. One person said, 'Staff don't have time to spend with me and I get lonely.' Another person told us, 'When I press my buzzer, they [staff] do take a very long time in answering.'
Only standard training with no details on specialist courses or funded qualifications.
Per 2020 comprehensive inspection: Staff had received a wide range of training and checks were made on the ongoing competency of staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews