Working at St Marks
23 Collier Road, Hastings, TN34 3JR
Operated by ASD Unique Services LLP
7 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Staff feel supported in a positive culture with strong training and safety, but limited manager oversight and agency staff use are drawbacks."
Safety & Risk
7/10
✓
Safeguarding concerns had been responded to promptly. Medicines were managed safely. Staff were clear about how people should be supported and risks to people's safety were managed well.
Staff Culture
6/10
✓
There was a positive atmosphere and staff felt supported and happy to work at the service. A staff member told us, 'We work as a team and use each other's strengths in the best possible way'.
Staffing Levels
5/10
!
There were enough staff on duty to meet people's needs... There was a staff vacancy for approximately 20 hours weekly. These hours were covered with staff doing overtime, relief staff or using regular agency workers.
Training & Dev
7/10
✓
Staff had received training appropriate to their roles... This included training on autism and positive behavioural support. A number of staff had attended a bespoke course where staff had the opportunity to be on a 'sensory bus'.
Management
4/10
!
The registered manager worked at the service at least 1 day a week and was available by phone and email for the rest of the week. The home's quality assurance system had not identified that care plans needed further review to ensure that they were up to date.
Programmes
6/10
✓
People were supported to participate in activities of their choice... such as swimming, clubs, pubs, shopping, and restaurants. Everyone was supported to have an annual holiday or days out.
Points to consider
Manager only works one day a week so day-to-day oversight relies on the assistant manager, and quality checks missed gaps in records and plans.
The registered manager worked at the service at least 1 day a week... The home's quality assurance system had not identified that care plans needed further review to ensure that they were up to date and accurately described the way support should be provided.
Staffing is adequate but a 20-hour weekly vacancy means relying on overtime, relief staff, or agency workers to cover shifts.
There was a staff vacancy for approximately 20 hours weekly. These hours were covered with staff doing overtime, relief staff or using regular agency workers.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews